PetSmart customer reviews? How is PetSmart rated on BBB, Yelp, Glassdoor, or Reddit?
Share your experience with PetSmart's customer service
Generally, the feedback on PetSmart on Yelp has been about average to slightly below average. They've been rated at approximately 3 stars by customers on Yelp. It appears that users on Yelp who have experience with PetSmart locally are have had some issues PetSmart's customer service, but generally have had a satisfactory experience with them.
You can see PetSmart's Yelp reviews here.
Better Business Bureau (BBB)
PetSmart has a positive rating on BBB of between A- to A+. The Better Business Bureau has enough data on PetSmart to grade them, and they've assigned them a positive score. Most likely, PetSmart has responded in a timely fashion to any customer complaints such that customers have been happy and the BBB has recorded a positive score for the company.
You can see PetSmart's BBB rating and scorecard here.
PetSmart has neutral to slightly positive feedback on Glassdoor. Out of 3,701 ratings PetSmart has received a 3 star rating by current and former employees. This indicates that PetSmart likely has solid employment policies and practices, but some employees may have been unhappy or may have filed complaints.
You can see PetSmart's Glassdoor reviews here.
Consumers on Trustpilot have generally given PetSmart negative ratings. Consumers have posted 47 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with PetSmart's service, and have assigned them lower ratings.
You can see PetSmart's Trustpilot reviews here.
We found a thread on Reddit where users have shared their experiences with PetSmart.
Generally, the feedback on PetSmart among Redditors has been negative. Most of the responses to this thread about PetSmart were from people who had experience with this brand and posted negative feedback.
You can see the full Reddit thread on PetSmart here.
Learn more at petsmart.com.