Petsmart.com Website Review & Ratings + PetSmart Coupons
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Petsmart.com Website Review & Ratings + PetSmart Coupons

PetSmart: Products & Services

PetSmart sells all types of name brand products for your pet, all types of pets, such as:

PetSmartsells pet supplies that include:

  • Pet treats
  • Pet food
  • Supplies and training
  • Food and water bowls
  • Flea and tick solutions
  • Bedding
  • Aquarium supplies
  • Bird cages and supplies
  • Small pet cages and supplies
  • Health and wellness
  • Books

The local PetSmart stores also have the following services:

  • Pets Hotel Boarding
  • Doggie Day Camp
  • Pet Grooming
  • Dog Training
  • Banfield Vet Services
PetSmart: Company Background

In 1986, PetSmart founders, Jim and Janice Dougherty had an idea about starting a pet superstore. After securing a venture capital loan, they opened two stores in Arizona called PetFood Warehouse. In 1989, they changed the name to PetSmart and had expanded to 12 stores. They went public in 1993 and trades on the NASDAQ stock exchange under the symbol of PETM. Today they have 1,232 stores in the U.S., Canada and Puerto Rico. You can contact their customer care department at 1-888-839-9638.

PetSmart: Customer Feedback & Reviews

PetSmart has very good ratings and customer feedback.

  • Bizmart.com gives PetSmart an overall rating of 8.8 out of 10 based on over 250,000 customer reviews.
  • Google rated them 4.5/5 based on 6,287 customer reviews.

Here are a few customer comments about PetSmart from Google:

  • I like the good prices on items we've bought. Also like that there are often sales on the "cat" things we purchase.”
  • I really enjoyed my experience order on line at Petsmart! Keep up the Great Work!
  • Would be nice to find options to avoid shipping charges. Perhaps have an option to pick up item in-store to avoid shipping fee.
  • I have relied on PetSmart for years for my pet needs. Although there are other stores which specialize in items for pets, I prefer shopping at PetSmart.
  • The Site was easy to use and clear to understand and checkout was a breeze and quite frankly a pleasure compared to some other sites I have shopped on. I like the Free Shipping with my order that is a great help especially these days.
PetSmart: Business Credibility & Trustworthiness

PetSmart is a member of the Arizona Better Business Bureau with a C+ rating. You can find some Better Business Bureau ratings for the local PetSmart stores. PetSmart Charities has numerous programs to help animals including:

  • You can read about upcoming pet adoptions on their Events Page.
  • PetSmart has a Pet Adoption program.
  • PetSmart Charities supports many spay and neuter programs across the U.S.and Canada.
  • They also have the Rescue Waggin program that has helped save the lives of more than 50,000 dogs since the program began in 1994 which you can donate to.
  • PetSmart Charities has an Emergency Relief Program for animals including horses. This program provides emergency funding and supplies during a natural disaster, multiple animal rescues and single animal victims of abuse or violence.
PetSmart: Website Popularity & Google Ranking

PetSmart has the following internet rankings:

  • Alexa.com shows PetSmart with a traffic ranking of #815 in the United States and a worldwide traffic ranking of #4,226 with a reputation number (sites linking in) of 6,621. Their audience is mainly women who browse from home.
  • According to Compete.com, they have 3,990,295 unique visitors to their website per month, which is number one in their category.
  • Their Google Page Rank is 6/10.
PetSmart: Social Media Presence

You can follow PetSmart on these social media websites:

PetSmart: Website Security & Safety
  • PetSmart is a certified McAfee Secured website.
  • They use the https secure internet connection at the checkout.
  • According to the Google Safe Browsing tool, they are not listed as a suspicious website. Of the 18 pages Google tested during the past 90 days, 0 pages resulted in malicious software being downloaded or installed. 
PetSmart: Pricing & Packages

Prices at PetSmart are comparable to prices at other stores that sell pet supplies.

Iams® Healthy Naturals® Lamb Meal and Rice Formula Premium Dog Food:

  • The cost at PetSmart is $20.99.
  • The cost at PetSmart is $22.49.
  • The cost at WalMart is currently $17.48.

NATURE'S MIRACLE™ Advanced Double Door Pet Suite 23”:

  • Costs $40.99 at PetSmart.
  • Costs $41.97 at PetStore.com
  • Costs $53.38 through Amazon.com

Aqueon® Circulation Pump 700:

  • Costs $44.99 at PetSmart.
  • Costs $38.24 at Petco.
  • Costs $36.99 at AquariumPlants.com
PetSmart: Shipping Rates & Policies

Shipping rates for PetSmart are dependent on the items in your order and the shipping method you select. They offer the following shipping methods for the 48 continuous United States.

  • Standard Ground (3-6 business days)
  • Second Day (2-3 business days)
  • Overnight
  • Standard Freight
  • Premium Freight
  • You can also sign up for ShopRunner and get free 2-day shipping.

Alaska and Hawaii:

  • Second Day Shipping
  • U.S. Postal Service (3-8 business days)

PetSmart also ships to U.S. Territories, Canada and internationally. For more information, you can read their Shipping page.

PetSmart: Payment Methods Accepted

PetSmart accepts the following credit cards for payment:

  • Visa
  • MasterCard
  • American Express
  • Discover Card

PetSmart also accepts PayPal and Bill Me Later. At the checkout, you can submit any promotional codes you have and apply a gift card or gift certificate. They do not mention which debit cards they take. Most companies will take debit cards with a MasterCard or Visa logo.

PetSmart: Returns, Refunds & Exchange Policy

PetSmart has their Unbeatable Price Match Guarantee.

  • If you find the same product in a store that is in-stock for a lower price than you found at PetSmart, they will match the price.
  • If you find the same identical product online for a lower price, they will match the price. This offer excludes eBay and auction websites.

If you are not satisfied with your product, you can return it to PetSmart for a refund minus shipping and handling costs. For more information and instructions, please read their Return Policy.

PetSmart: Product images & screenshots
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Comments (1)
Ranked #1 in

I do not like any pet stores that sell pets, I try not to buy anything from such stores, I am glad Petsmart has mostly adoption animals.

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PETSMART COUPONS
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Get $10 Off $60 and free shipping @ PetSmart
Get Take $3 Off Any Purchase of $10 or More. Valid through 2/28/13 @ PetSmart
Get $5 Off $30 or More @ PetSmart
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Save $3 on Orders Over $10 @ PetSmart
Save $4 off orders of $15+ @ PetSmart
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Get $5 Off Orders of $30+ and Free Shipping @ PetSmart
Save $3 on Purchases over $10 @ PetSmart
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