PetSmart Review

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PetSmart Review: PetSmart Pros & Cons

PetSmart (petsmart.com) is an extremely popular pet supply which competes against other pet products like Chewy, Petco, BarkBox, Allivet and 1-800-Petmeds. Based on our in-depth PetSmart review, when compared to its competitors, PetSmart ranks as one of the top-performing brands in its category, with an overall ranking of #4 out of 2,277 total brands. Read the full Petsmart.com review below for more details.

  • Warranty: How long does each store's warranty last? Does each store have a longer warranty?
  • Products made in USA: Are each store products made in the USA? Does each store manufacture their products in the United States?
  • Customer service: How good is each store's customer service? How does each store's customer service rate against its competitors?
  • Price point: How expensive is each store? How much does each store cost vs. competitors?
  • Free shipping: Does each store offer free shipping? Does each store offer site-wide free shipping?
  • Free returns & exchanges: Does each store offer free returns? What's their exchange policy? Does each store offer free returns & exchanges?
  • International shipping: Does each store ship internationally? each store international shipping?
  • Curbside pickup: Does each store have curbside pickup? Does each store have in-store pickup?
  • Ship to store: Does each store does ship to store? Can I ship items to each store to pick up in-store?
  • PayPal: Does each store accept PayPal? each store PayPal support?
  • Debit & prepaid cards: each store debit card support? Does each store take debit cards?
  • Google Pay: Does each store accept Google Pay? Does each store accept Google Pay?
  • Apple Pay: Does each store accept Apple Pay? Does each store accept Apple Pay?
  • Amazon Pay: Does each store accept Amazon Pay? Does each store take Amazon Pay?
  • Bitcoin: Does each store accept Bitcoin? Does each store take Bitcoin for payment?
  • Official coupons page: Does each store have an official coupons page? Does each store maintain its own coupon page?
  • AARP discounts: Does each store offer discounts to AARP members? Does each store have an AARP discount policy?
  • Military discounts: Does each store offer a military discount? each store military discount?
  • Student discounts: Does each store have a student discount? Does each store have a student discount?
  • Price matching: Does each store price match? each store price matching?
  • Birthday discounts: each store birthday discount? Does each store give birthday discounts?
  • Senior discounts: each store senior discount? Does each store have a senior discount policy?
  • Teacher discounts: Does each store give discounts to teachers and educators? Does each store give discounts to teachers and educators?
  • Competitor coupons: Does each store accept competitors' coupons? Does each store take competitor coupons?
  • Front-line worker discounts: Does each store offer discounts to front-line workers? Does each store offer discounts to essential workers?
  • Coupon stacking: Does each store support coupon stacking? each store coupon stacking?
  • Sales events: Does each store ever have sales or promotional events? How often does each store have sales events?
  • Black Friday Ads Page: Does each store have a Black Friday Ads page? Does each store have a Black Friday Ads page?
  • Cyber Monday sales: Does each store have a Cyber Monday ad this year? Does each store have a Cyber Monday ad this year?
  • Gift cards: Does each store offer gift cards? Does each store accept gift cards or e-gift cards?
  • Money-back guarantee: Does each store have a money-back guarantee? Can I get my money back if I'm not satisfied with my each store purchase?
  • Loyalty programs: each store loyalty or rewards program? Does each store offer a loyalty or rewards program?
  • White-glove delivery: Does each store offer white-glove delivery and assembly? Does each store offer in-home delivery services?
  • Contact information: How does I contact each store? How to contact each store?
  • Social media pages: each store social media pages? List of each store's social media pages?
  • Affirm financing: Does each store accept Affirm financing? each store Affirm financing support?
  • Afterpay financing: Does each store accept Afterpay financing? Does each store take Afterpay financing?
  • Sezzle financing: Does each store accept Sezzle financing? Does each store support Sezzle financing?
  • Klarna financing: Does each store accept Klarna financing? Does each store take Klarna for financing?
  • QuadPay financing: Does each store accept QuadPay financing? Does each store take QuadPay?
  • Splitit financing: Does each store accept Splitit financing? each store Splitit financing support?
  • Bread financing: Does each store accept Bread financing? Does each store offer Bread as a financing option?
  • Layaway programs: Does each store offer layaway programs? What is each store's layaway policy?
  • Website security & privacy: Is each store a secure website? Does they respect users' privacy? Does each store have a valid privacy policy? Is their website secure?
  • Influencer marketing: Does each store have an influencer marketing program? Does each store use influencer marketing?
  • Affiliate marketing: each store affiliate program? Does each store offer an affiliate program?
  • Environmentally conscious: Is each store an environmentally conscious brand? each store eco-friendly?
  • Diversity commitment: Is each store committed to racial equity? Has each store taken concrete steps towards fighting racial injustice?
  • Nurse discounts: each store nurse discounts? Does each store have any discounts for nurses?
  • Government worker discounts: each store government worker discount? Does each store offer any discounts for government workers?
  • Ethical practices: Is each store considered an ethical brand? Does each store use ethical practices?

PetSmart's strengths are:

  • Good product guarantee details
  • Offers free shipping policies details
  • Offers free return policies details
  • Offers in-store pickup details
  • Accepts PayPal support details
  • View 11 more strengths

Knoji has 37 PetSmart reviews and ratings as of October 25, 2020. Knoji editors and the Knoji shopper community have reviewed PetSmart and compared it against 0 top brands, reviewing PetSmart based on product and store features such as product guarantee, domestic production policy and customer support. Knoji reviews and ranks Petsmart.com and other pet supplies based on how many features each offers and based on a 5-star rating scale. Based on these factors and 37 PetSmart reviews, PetSmart earns an overall score of 4.4 out of 5.0 points. PetSmart offers 8 total features such as free shipping, free returns & exchanges and curbside pickup. PetSmart's's review score is also bolstered by the fact that it is a very popular brand with high brand recognition among consumers.

PetSmart currently has 3 active discount codes. You can view all PetSmart's coupon codes here

View details & use
VET30
View details & use
BB30
View details & use
VETDIET10

PetSmart FAQ

Pricing & Discount Policies

Does PetSmart have an official coupons page?

Does PetSmart offer discounts to AARP members?

PetSmart military discount?

PetSmart student discount?

PetSmart price matching?

PetSmart birthday discount?

PetSmart senior discount?

PetSmart teacher discount?

Does PetSmart take competitor coupons?

Does PetSmart support coupon stacking?

Does PetSmart ever have sales?

Does PetSmart have a Black Friday Ads page?

Does PetSmart have a Cyber Monday ad this year?

Shipping & Returns Policies

Does PetSmart offer site-wide free shipping?

Does PetSmart offer free returns? What's their exchange policy?

PetSmart international shipping?

Does PetSmart have in-store pickup?

Payment Options

PetSmart PayPal support?

Does PetSmart take debit cards?

PetSmart Google Pay?

PetSmart Apple Pay support?

Can I use Amazon Pay at PetSmart?

Does PetSmart take Bitcoin for payment?

Financing Options

Does PetSmart accept Affirm financing?

Does PetSmart accept Afterpay financing?

Does PetSmart support Sezzle financing?

Does PetSmart accept Klarna financing?

Does PetSmart take QuadPay?

Does PetSmart accept Splitit financing?

Does PetSmart accept Bread financing?

What is PetSmart's layaway policy?

Customer Service Features

Does PetSmart accept gift cards or e-gift cards?

Does PetSmart have a money-back guarantee?

Does PetSmart offer a loyalty or rewards program?

How do I contact PetSmart?

PetSmart social media pages?

Website Features

Does PetSmart have a valid privacy policy? Is their website secure?

Product & Service Features

How long does PetSmart's warranty last?

Does PetSmart manufacture their products in the United States?

How good is PetSmart's customer service?

How much does PetSmart cost?

Marketing Programs

PetSmart affiliate program?

Other Features

Does PetSmart use ethical practices?

petsmart.com
Rated 4.4 - 37 reviews
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About PetSmart

PetSmart is a large company operating the e-commerce site petsmart.com. PetSmart sells its products and services in the pet supplies industry. PetSmart is a less active brand when it comes to discounting and offering coupons. PetSmart has good ratings among shoppers on Knoji, with 37 ratings and an average rating of 3.1 stars. PetSmart scores very well compared to other brands in the pet supplies industry, providing 16 e-commerce features to better serve its customers.

PetSmart's Review Scorecard

Shipping & Returns Policies
Free Shipping:
Yes
Our review: PetSmart offers free shipping on all qualifying orders. Get free delivery on your order from PetSmart, program exclusions apply. See details on their free shipping policy page. Petsmart.com free shipping review
Free Returns & Exchanges:
Yes
Our review: PetSmart offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their free return policies page. Petsmart.com free returns & exchanges review
International Shipping:
No
Our review: It appears that PetSmart may not offer international shipping currently. PetSmart international shipping review
Curbside Pickup:
Yes
Our review: PetSmart offers curbside pickup for qualifying orders and customers, according to their curbside pickup policies. See policies and program details on their in-store pickup page. PetSmart curbside pickup review
Payment Options
PayPal:
Yes
Our review: PetSmart accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. PetSmart PayPal support review
Debit & Prepaid Cards:
No
Our review: It appears that PetSmart may not accept debit & prepaid cards currently. PetSmart debit & prepaid card support review
Google Pay:
No
Our review: It appears that PetSmart may not accept Google Pay currently. PetSmart Google Pay support review
Apple Pay:
Yes
Our review: PetSmart accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. PetSmart Apple Pay support review
Amazon Pay:
No
Our review: It appears that PetSmart may not accept Amazon Pay currently. PetSmart Amazon Pay support review
Bitcoin:
Our review: Our team is still researching PetSmart's Bitcoin support. Check back soon for update. Petsmart.com Bitcoin review
Pricing & Discount Policies
Official Coupons Page:
No
Our review: It appears that PetSmart may not offer official coupons page currently. PetSmart official coupons support review
AARP Discounts:
No
Our review: It appears that PetSmart may not offer AARP discounts currently. PetSmart AARP discount policies review
Military Discounts:
No
Our review: It appears that PetSmart may not offer military discounts currently. PetSmart veteran's discount policies review
Student Discounts:
No
Our review: It appears that PetSmart may not offer student discounts currently. PetSmart student discounts review
Price Matching:
Yes
Our review: PetSmart has a price matching and price adjustment policy. Get discounted pricing from PetSmart if you find a lower price on another website. See program details on their official price matching page. Petsmart.com price adjustment policies review
Birthday Discounts:
No
Our review: It appears that PetSmart may not offer birthday discounts currently. Petsmart.com birthday discounts review
Senior Discounts:
No
Our review: It appears that PetSmart may not offer senior discounts currently. PetSmart senior discount policies review
Teacher Discounts:
No
Our review: It appears that PetSmart may not offer teacher discounts currently. PetSmart teacher discounts review
Competitor Coupons:
Yes
Our review: PetSmart accepts competitor coupons. Even if PetSmart is not running any current promotions, they will accept coupons and discount codes from selected competitors. Get 25% off PetSmart or more with competitor coupons. See program details on their competitor coupons policy page. PetSmart competitor coupon policies review
Coupon Stacking:
No
Our review: It appears that PetSmart may not allow coupon stacking currently. PetSmart coupon stacking review
Sales Events:
Yes
Our review: PetSmart runs a clearance and promotions page on their website. Check the official PetSmart sales page for the latest discounted prices and sales directly from PetSmart PetSmart sales events review
Black Friday Ads Page:
No
Our review: It appears that PetSmart may not offer Black Friday Ads Page currently. PetSmart Black Friday Ads Page review
Cyber Monday Sales:
No
Our review: It appears that PetSmart may not offer Cyber Monday sales currently. PetSmart Cyber Monday page review
Customer Service Features
Gift Cards:
No
Our review: It appears that PetSmart may not offer gift cards currently. PetSmart gift card support review
Money-back Guarantee:
Yes
Our review: PetSmart offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. PetSmart money-back guarantee policy review
Loyalty Programs:
Yes
Our review: PetSmart offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Petsmart.com loyalty programs review
Contact Information:
Yes
Our review: PetSmart offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Petsmart.com contact information availability review
Social Media Pages:
Yes
Our review: PetSmart offers social media pages for qualifying orders and customers, according to their social media pages policies. See policies and program details on their social media presence page. PetSmart social media pages review
Financing Options
Affirm Financing:
No
Our review: It appears that PetSmart may not accept Affirm financing currently. Petsmart.com Affirm financing review
Afterpay Financing:
No
Our review: It appears that PetSmart may not accept Afterpay financing currently. Petsmart.com Afterpay financing support review
Sezzle Financing:
No
Our review: It appears that PetSmart may not accept Sezzle financing currently. Petsmart.com Sezzle financing review
Klarna Financing:
No
Our review: It appears that PetSmart may not accept Klarna financing currently. PetSmart Klarna financing support review
QuadPay Financing:
No
Our review: It appears that PetSmart may not accept QuadPay financing currently. PetSmart QuadPay financing support review
Splitit Financing:
No
Our review: It appears that PetSmart may not accept Splitit financing currently. PetSmart Splitit financing support review
Bread Financing:
No
Our review: It appears that PetSmart may not accept Bread financing currently. PetSmart Bread financing review
Layaway Programs:
Our review: Our team is still researching PetSmart's in-store layaway. Check back soon for update. Petsmart.com layaway programs review
Website Features
Website Security & Privacy:
Yes
Our review: PetSmart offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. PetSmart website security & privacy review
Marketing Programs
Affiliate Marketing:
Yes
Our review: PetSmart does affiliate marketing for qualifying orders and customers, according to their affiliate marketing policies. See policies and program details on their affiliate marketing programs page. Petsmart.com affiliate marketing review
View all features

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